The Grand Regent (“we”, “us”, or “our”) operates the website located at www.thegrandregent.com (“Website”). This Privacy Policy describes how we collect, use, and share information when you visit or interact with our Website.​

By using the Website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you use our Website, we may collect:

• Contact details that you submit through forms (such as name, email address, phone number, and any message you choose to provide).​
• Technical data such as IP address, browser type, device information, and pages you visit on our Website.
• Information generated by your interactions with our Website, such as the time and date of visits and the links you click.

How We Use Your Information

We may use the information collected via the Website to:

• Respond to your enquiries and requests, including booking and event enquiries submitted through online forms.​
• Operate, maintain, and improve the Website, including monitoring usage and performance.
• Communicate with you about updates, offers, or news related to our hotel, where permitted by applicable law or with your consent.
• Detect, prevent, and address technical or security issues and comply with legal obligations.

Analytics and Tracking

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement at https://www.microsoft.com/privacy/privacystatement.

We also use Google Analytics to analyze the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at https://www.google.com/policies/privacy/.

You can usually control or disable cookies through your browser settings; however, some Website features may not function properly if cookies are disabled.

How We Share Information

• We may share information collected via the Website with:

• Service providers who help us host, maintain, or analyze our Website or support related IT and communication services.
• Professional advisers and authorities where required by law or to protect our rights, property, or safety.Other entities in the same group as The Grand Regent’s operating company (for example, Rathna Resorts Private Ltd) where needed for website or enquiry management. Other entities in the same group as The Grand Regent’s operating company (for example, Rathna Resorts Private Ltd) where needed for website or enquiry management

We do not sell personal information collected through the Website.

Data Retention and Security

We retain personal information collected through the Website only for as long as necessary for the purposes described above or as required by applicable law. Reasonable technical and organizational measures are implemented to protect your information against unauthorized access, alteration, or loss; however, no method of transmission or storage is completely secure.​

Your Rights

Depending on applicable law, you may have rights such as:

• Accessing the personal information we hold about you.
• Requesting correction or deletion of your personal information.
• Objecting to or restricting certain processing.
• Withdrawing consent where processing is based on consent.

To exercise these rights, or if you have questions about how your data is handled, you can contact us at:

• Email: info@thegrandregent.com
• Postal address: The Grand Regent, 708 Avinashi Road, Coimbatore – 641 018, Tamil Nadu, India

Third-Party Websites

Our Website may contain links to third-party sites (such as booking platforms or social media). This Privacy Policy does not apply to those sites, and you should review their privacy policies separately.​

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the Website after changes become effective means you accept the revised Policy.